FAQs

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Expand/Contract Questions and Answers

  • Where can I report lost, stray or found animals?

  • What is the status on debit/credit machines versus coin parking meters?

  • Is there a planned update to the Downtown Parking Plan?

  • What is the Electronic Funds Transfer form?

  • Why a curbside recycling program?

  • Why is the price of curbside recycling $17/month?

  • How much does curbside collection cost in other parts of Canada?

  • Why is the City considering a curbside recycling program when most of the waste comes from the ICI (institutional, commercial, industrial) sector?

  • What else can be done to stabilize recycling?

  • What are stewardship and EPR?

  • YG has just made changes to the Beverage Container Regulation and Designated Materials Regulation. Will this help pay for recycling?

  • How much did local recycling processors receive in 2014 and 2015?

  • I take my recycling to the processors for free. Why pay?

  • With money from commodities, plus Yukon Government and City diversion credits, isn’t there enough money to process and ship recyclables?

  • The Whitehorse Blue Bins already has a voluntary service; why not leave it for private business?

  • Will a City administered curbside recycling program put private businesses out of service?

  • Why did City administration recommend not awarding the curbside recycling RFP?

  • Why is the City proposing that glass not be picked up as part of the service?

  • Why is the City proposing that styrofoam not be picked up as part of the service?

  • Is the City working on other initiatives to divert waste from the landfill?

  • How do I know I'm on a Low Floor bus route?

  • Do I have to ride all around the Transit loop to get back?

  • How do I transfer on Transit?

  • How do I request Tourism / Visitor information?

  • What are property maintenance standards?

  • Where can I park downtown?

  • How do I take the City’s ATV Safety Course?

  • Where do I find Council bylaws and policies?

  • How does road maintenance work?

  • How does snow removal work?

  • What can I put in my bins?

  • How do I book a City Facility?

  • How do I view Canada Games Centre schedules?

  • Why is the City moving to an electronic bidding process?

  • How does the City calculate changes in property tax revenues?

  • Is the City increasing my taxes for a city-wide curbside recycling collection?

  • What is Government Financial Reporting?

  • Why was the recycling program design contract sole-sourced?

  • Why is recycling going to cost households another $15/month when we already pay for garbage and compost collection?

  • I have been a dedicated recycler for years, why should I have to start paying for a recycling service?

  • Will I have to place my refundable bottles and cans in curbside recycling? I like to collect the refund or donate my refund to charity.

  • How do I register as a delegate for a Council Meeting?

  • Where can I view the 2014 recycling study?

  • How will recycling changes affect the Blue Bin Society?

  • How will recycling changes affect curbside collection?

  • Why do we have to pay for residential organics collection? Doesn’t the City profit from selling our compost back to users?

  • Where can I take my recyclables?

  • Who repairs street lights?

  • Who maintains/plows the Alaska Highway?

  • What is the City's YouTube channel?

  • What is the Super Pass?

  • What is the City's Google+ page?

  • What is the City's facebook page?

  • What is the City's LinkedIn page?

  • How do I purchase Whitehorse pins?

  • How do I apply for sickness or disability benefits?

  • What do I need to do if I’m injured on the job?

  • What do I need to do to add my partner or over-age dependent to my benefit plan?

  • I have a question about hours of work (or any other conditions of employment). Who do I ask?

  • I am experiencing some personal or family issues. What should I do?

  • I'm getting ready to retire. Who will work with me to help me prepare?

  • How do I learn about safety on the worksite?

  • How do I find out about the Union?

  • Where do I find my collective agreement?

  • How do I learn about my benefits and RRSP?

  • Can I watch Council meetings on video?

  • How do I volunteer my services?

  • How do I take the City’s Snowmobile Safety Course?

  • How do I find a trail?

  • How do I apply for a grant?

  • How do I access Handy Bus services?

  • How much does it cost to ride with Whitehorse Transit?

  • Where do I buy a Transit pass?

  • How do I find City facility hours?

  • How do I find a playground?

  • Where do I find information on waste management?

  • How do I access current rezonings?

  • How do I access maps of Whitehorse?

  • How do I plan a trip on Transit?

  • How do I contact a specific City department?

  • How do I view tenders and RFPs?

  • I am not in Whitehorse. How do I find out more about your city?

  • How do I sign up for e-mail notifications?

  • How do I apply for a City job?

  • What is the City's Twitter account?

  • How do I access Property Tax and Utility information?