Trained service dogs with registration papers are welcome.
Passengers cannot bring any loose (non-caged) animals on the bus. However, if they are small and in a cage, any animal can be transported.
Where can I report lost, stray or found animals?
Call the Animal Shelter at 668-8382. Please leave a voicemail if the attendant is not on shift.
What is the status on debit/credit machines versus coin parking meters?
As of Summer 2016, Bylaw Services has been working on adapting to recent changes to the Yukon Summary Convictions Act. The City along with other stakeholders provided input on a variety of items in the new act, including:
the ability to allow for electronic signatures on tickets; and
improved ticket court processes
The Yukon Summary Convictions Act will come into force in 2017 at the earliest. Until this happens, Bylaw Services is unable to purchase new meters / devices, as changes will likely take place in ticket processes.
In the near future, Bylaw Services hopes to be able to purchase cost-effective machines which will allow for modernized features such as "pay by phone".
Is there a planned update to the Downtown Parking Plan?
As of summer 2016, it is City Administration's intent to submit a request for budget to update the 2011 Parking Management Plan in 2017. The Plan itself calls for a 5 year review.
What is the Electronic Funds Transfer form?
The EFT form (also known as a Direct Deposit form) is for any new or existing vendor that wishes to be paid via electronic funds transfer rather than cheque. The form can be found here.
What can be done to stabilize recycling?
Ideally the City (and all Yukon communities) would have stewardship programs, placing a surcharge on products at point of sale to pay for the recycling of that product (just like pop cans or tires now). When products are funded up front, municipalities no longer have to pay to recycle or dispose of those products. Stewardship programs are a territorial responsibility and out of City control.
Until stewardship programs are in place, the City has to find funding for the processors, or there is a risk they will discontinue recycling. Increased funding options could include: a direct tax increase, tipping fee increases or a contracted curbside recycling program. The faster the territorial government establishes stewardship, the less pressure there is for the City to increase fees and taxes.
What are stewardship and EPR?
These are programs where a small surcharge is added up-front to a product and that fee goes to ensure proper disposal of that item at end of life. For example, in the Yukon there is a small surcharge on beverage containers. When you bring your beverage container back to a recycler, you get half that fee back as a refund, and the other half goes to ensure that beverage container is recycled. This provides much-needed revenue to recycling processors and depots. The Yukon also has a program like that for tires.
Beverage containers and tires are two examples of stewardship programs. That means that they are administered and operated by the government.
Extended Producer Responsibility (EPR) is very similar to stewardship, except it’s run by industry. For example, in the case of beverage containers, it would be manufacturers of beverages (like Coke and Pepsi) that would administer and operate the program. This means that manufacturers have a financial incentive to ensure their products have less waste and are affordable to recycle.
Most provinces across Canada have either stewardship or EPR programs to fund recycling (and also proper disposal of hazardous wastes like CFL light bulbs). When stewardship or EPR programs are in place, it takes the pressure off municipalities to pay for recycling and proper disposal – which means utility fees and tipping fees don’t have to pay for these services.
With money from commodities, plus Yukon Government and City diversion credits, isn’t there enough money to process and ship recyclables?
No, both processors still cross-subsidize the profits they make from their BCR depots and contract for services, to pay for recycling the vast majority of household recycling. YG diversion credits have helped keep the processors from shutting down in the short term. YG has committed to paying Diversion Credits until March of 2017. Recycling needs a long term stable funding source.
Is the City working on initiatives to divert waste from the landfill?
The residential sector accounts for 10% of the waste in Whitehorse; the other 90% comes from commercial sectors. Staff are actively working on implementing the 2013 Solid Waste Action Plan (SWAP), which targets programs and policies to increase waste diversion from those commercial sectors. Projects include:
Commercial organics collection has been developed, now diverting 22 tonnes/week
Cardboard, clean wood waste, and organic waste for food service businesses are now controlled
The compost facility has increased its capacity and is offering better compost quality
The landfill is monitoring unsorted loads
Technical assistance is provided to commercial customers who need diversion support
Diversion Credits have been increased and payments are now quarterly
How do I know I'm on a Low Floor bus route?
All bus routes and buses are now low floor accessible buses. Learn more here.
Do I have to ride all around the Transit loop to get back?
The new loop based system offers flexible options for all riders with shorter ride times in most cases. Take a look at your route and see if there is a stop across the road from where you got off.
For example, if you went from Riverdale to the Canada Games Centre (CGC) on Route 2, there is no need to get back on at the CGC and ride the loop all the way through Copper Ridge before heading back to Riverdale. Instead, cross Hamilton Blvd at the CGC and catch the bus at the Hamilton and Valley View stop.
The new bus system features a transfer zone along 2nd Avenue from Rotary Park to Industrial Way. Riders can transfer from their bus to any other bus along this zone. If you need to transfer, ask your driver for a transfer slip when you get on the bus. It is important to note, to have a seamless tranfer you should get off at transfer zone stop furthest from where you got on. For example, if coming from Riverdale to transfer to Yukon College, get off at the Industrial Road stop, rather than Rotary Park.
The Operations Department is responsible for snow and ice control on approximately 300 lane kilometres of roadways within the municipal boundaries. The exception is the Alaska Highway, which is maintained by the Government of Yukon.
Why is the City moving to an electronic bidding process?
The City is reviewing our procurement process and looking at ways to streamline and modernize it. This includes our process for publishing and handling the paperwork associated with requests for documents (RFX). We are now testing an online system called biddingo.com. This system is widely used by municipalities across the country.
Q: What are the benefits?
A: An RFX can be an expensive thing, even in printing costs alone. There’s also the associated cost of managing and tracking all those documents. Biddingo.com posts all of the documents electronically, and allows for electronic tracking of the RFX documents, addendums and submissions. This is more efficient and it is a good way to make sure everyone gets the information they need.
Q: How much does it cost?
A: Businesses interested in an RFX posted on Biddingo can purchase the documents for approximately $35-$50 per project, or they can choose to purchase an annual subscription for $250, which gives unlimited access to all projects posted on Biddingo.
Q: When is this taking effect?
A: As of June 2015, the City has started to post projects on Biddingo. Not all projects will be posted online during this testing period. The City’s first project on biddingo.com is the RFP for the voting tabulators for the fall municipal election. Based on what we learn from the experience with Biddingo, we will decide how the City could use this bid submission processes for other projects.
Q: Where can I get more information?
A: The City will continue to post all RFX at whitehorse.ca/procurement. Our website will link directly to Biddingo if the RFX is posted online. An extract of the RFX will be posted at whitehorse.ca/procurement for prospective bidders to judge whether they are able to proceed with bidding. The City will continue our email subscription system that sends out bid alerts for contractors.
For more information, please email email@example.com call Lindsay Schneider, A/Financial Controller at 334-3404 or Brittany Dixon, A/Procurement Supervisor at 668-8641.
How does the City calculate changes in property tax revenues?
The tax revenue change attributable to property taxes as reported in the City of Whitehorse Annual Report is 7.12% for the past 6 years. This is different than the tax rate increase, which was 1.7% in 2014 and 2015. The change in tax revenues reflects a blend of community growth and mill rate changes.
Changes in total tax revenue can arise from increased growth in new land and new buildings and this growth is reflected in the Yukon Government’s property assessments. It is also reflected in increased costs to service the new areas.
According to the Statement of Operations, the major property tax revenue increase between 2013 and 2012 is an additional $2.42 million in property taxes caused by increased assessments due to growth in the community.
The remainder of the community’s property total tax revenue increase is attributable to the tax rate which can be found here.
Here is the information from page 10 of the 2013 Annual Report:
Average Annual Change
FAQ published February 2015
What is Government Financial Reporting?
This guide by the Public Sector Accounting Board answers 20 questions about Government Financial Reporting.
How do I register as a delegate for a Council Meeting?
Why do we have to pay for residential organics collection? Doesn’t the City profit from selling our compost back to users?
Compost operations currently cost the City $275,000/year. This cost is recovered through utility fees for the residential green cart collection service and from organic tipping fees of $36/tonne. More important than a money-making operation, creating compost from local organic material keeps this waste out of the landfill. As organics decompose in a landfill they create methane, a greenhouse gas that is more potent than carbon dioxide, and toxic leachate that pollutes ground water and the air. Separating organics from our waste reduces our contribution to climate change and at the same time allows us to create a valuable product: nutrient-rich compost.
Where can I take my recyclables?
Refundable and non-refundable recyclable materials can be taken to P&M Recycling Depot (Mon-Sat 9:00 am – 5:00 pm, Sun 10:00 am – 4:00 pm), Raven Recycling (http://www.ravenrecycling.org/hours-of-operation), the recycling bins at the Waste Management Facility (Mon-Fri 7:30 am – 5:30pm, Sat-Sun 9:00am - 5:30pm), or via a collection service with the Yukon Blue Bin Society.
Who repairs street lights?
Street lights belong to and are repaired by ATCO Electric Yukon. They can be contacted at 633-7000, or visit their website.
Who maintains/plows the Alaska Highway?
All highways, including the Alaska Highway running through Whitehorse, are maintained by Yukon Government Highways & Public Works. They can be contacted at 393-7193, or visit their website.
What is the City's YouTube channel?
The City of Whitehorse's YouTube channel is available here. Subscribe today!
What is the Super Pass?
Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information!
What is the City's Google+ page?
The City of Whitehorse's Google+ page is available here. Follow us today!
The City of Whitehorse's LinkedIn page is available here. Follow us today!
How do I purchase Whitehorse pins?
Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?
City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.
Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.
How do I apply for sickness or disability benefits?
Click here to view the forms applicable to City employees in this situation.
What do I need to do if I’m injured on the job?
The first thing to do is to report the injury. More information can be found on the Yukon Worker's Compensation Bureau website.
What do I need to do to add my partner or over-age dependent to my benefit plan?
Click here to view the benefit forms applicable to City employees in this situation.
I have a question about hours of work (or any other conditions of employment). Who do I ask?
Each department has its own section on the website, with contact information. These pages can be accessed through the Departments tab or through the Contact List. If you still cannot find what you are looking for, please provide feedback!