FAQs

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

The City of Whitehorse's facebook page is facebook.com/cityofwhitehorse. Like us today!

The City of Whitehorse's Instagram is available here. Follow us today!

The City of Whitehorse's LinkedIn page is available here. Follow us today!

The City of Whitehorse's YouTube channel is available here. Subscribe today!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Payment for traffic violation tickets issued under the Traffic Bylaw may be made online, in person, by mail, or by Visa or Mastercard over the phone.

Click here to learn more.

In the near future, Bylaw Services hopes to be able to purchase cost-effective machines which will allow for modernized features such as "pay by phone".

The City heard from residents of the Granger neigbourhood that there was a desire to have interim improvements to mitigating the risk associated with unsafe southbound U-turns and southbound extended left turns at Hamilton Boulevard and Thompson Road/Heron Drive intersection ahead of major capital improvements and an eventual roundabout at Hamilton Boulevard and Thompson Road/Heron Drive intersection. It was not deemed safe, feasible, or appropiate to implement temporary measures at Hamilton Boulevard and Thompson Road/Heron Drive intersection using temporary implementation tools available (traffic calming curbs, bollard delineator posts, line painting, signage, etc) given the nature and function of Hamilton Boulevard as a high volume and high speed arterial corridor. Thus interim improvements were sought elsewhere such as along Thompson Road and at Wilson Drive and Thompson Road intersection.

The City capital budget has slated a roundabout at Hamilton Boulevard and Thompson Road//Heron Drive for 2023 subject to approval by Mayor and Council and funding by external funding sources. The median and traffic circle is temporary in nature and is not deemed to be the final solution for the issue of illegal southbound U-turns at Hamilton Boulevard and Thompson Road/Heron Drive.

The median and traffic circle was designed with consideration for winter maintenance and emergency response which dictates the placement of the traffic calming curbs. It was readily anticipated that some road users may be still inclined to make eastbound U-turns at the end of the median rather than completely use the traffic circle at Wilson Drive and Thompson Road . This was expected and could not be fully mitigated without completely eliminating the westbound left turning movement, by placement of traffic calming curbs at property accesses, or by creation of a formal roundabout at Wilson Road and Thompson Road intersection while accomodating winter maintenance and emergency response needs.

From a road safety perspective, U-turns at a lower speed roadway/intersection (Thompson Road & Wilson Road) are generally less conducive towards sustaining a serious injury or fatalities for road users than the unsafe and illegal southbound U-turns and southbound extended left turns at Hamilton Boulevard & Thompson Road intersection.

All rentals, programs and camps affected by the closure, registrants will be contacted directly regarding credits or refunds.

• Please come dressed for your activity. If you decide to bring a bag, we ask that you still try to limit your items as much as possible. Lockers are open but limited.
• Please bring a form of photo ID with you, for members this can be your CGC membership card.
• Please follow staff directions and safety protocols while inside the facility. Practice physical distancing of 2m (6ft), good handwashing and respiratory hygiene. Stay home if you are feeling unwell.
• Be kind and patient with everyone. Pace yourself as you return to physical activity.
• At the end of an activity time slot, everyone booked for that time slot must exit the facility, regardless of the time they entered.

If you can no longer make your booked time slot, you can cancel it in-person, on the phone (668-8360) or email (cgccsrgroup@whitehorse.ca) up to 4  hour prior to the start time without penalty.

• Staggered bookings and activity times scheduled to support enhanced cleaning periods during the day and deep cleaning at night.
• Activity specific modifications and disinfecting practices to support current Public Health protocols.
• Hand sanitizer and self-serve sanitation carts are available to users and staff throughout the facility.
• Frequent cleaning by staff of high-touch surfaces throughout the facility.
• Plexiglass installed at Customer Service Desk and Aquatics Desk.
• All staff are required to wear masks where social distancing cannot be achieved.
• Staff are trained in proper cleaning measures, products, tools and equipment.
• Cleaning routines will adapt to changes in activity/amenity availability and usage to ensure proper disinfecting and sanitation at all times.

Visit our Facility Booking Information web page!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?

City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.

Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.

See our CGC Schedules here! 

Separate entrance and exits doors, directional signage, stanchions and staff to guide you through the facility and help you maintain physical distancing.

To protect the health and safety of our staff and clients, please do not come in if:

• you are experiencing any COVID-19 symptoms; or
• you are required to self isolate for any reason. 

• Proper hand washing and drying before exiting the washroom is required.
• Washrooms are cleaned throughout the day by staff, with a deep clean overnight.

As of Wednesday, August 4th, wearing a mask inside any City of Whitehorse facility (including the Canada Games Centre) is strongly encouraged.

The City of Whitehorse continues to follow the recommendations made by the Chief Medical Officer of Health.
These guidelines are subject to change, and patrons are strongly encouraged to keep practicing the Safe-6.

“Drop-In” means an activity that you can show up for without preregistration. Take advantage of this flexibility with your membership or through a daily admission pass.

Drop-In schedules can be picked up at the CGC or viewed online at Whitehorse.ca/cgcschedule

Any changes to the schedule are updated online.

Memberships expiring before April 15^th will be cancelled and credited to the users account. All other memberships will continue with scheduled payments but will be extended for the duration of the COVID-19 related closure. This extension will be posted on all active memberships when CGC resumes operations.

Membership extensions won’t be visible on your account until after the CGC reopens.

If you elect to cancel your membership you can email cgcmembers@whitehorse.ca or call 667-4FUN.

Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information! 

A $25 fee is charged for each participant withdrawing from a program and the balance is placed on an account. If the program fee is less than $25, the program fee is charged and no balance is refunded.

Due to the extensive planning and preparation involved, programs marked with a DIAMOND will not be refundable within 7 days of a program start date.

If the City of Whitehorse cancels a program, participants will be notified and a full refund will be credited to your account.

We currently do not have a reopen date and we will be sure to provide an update as we receive recommendations from Yukon’s Chief Medical Officer of Health.

Staff will still be answering phones and checking emails between 8:00 am - 6:00 pm 7 days a week. Call us at 667-4FUN.

We are experiencing a high volume of calls and messages so we appreciate your patience as we work through this.

Each department has its own section on the website, with contact information. These pages can be accessed through the Departments tab or through the Contact List. If you still cannot find what you are looking for, please provide feedback!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Research, evidence, and case studies from cities across North America show that there are significant road safety benefits from simply lowering speed limits to an appropriate "target speed," even in the absence of other road safety improvements. A target speed is the safe speed vehicles should drive considering the adjacent land use area and the number of vulnerable road users, such as pedestrians and cyclists. Lowering speed limits is shown to reduce high-end speeding and reduce collisions, particularly severe injuries and fatalities. 

To estimate the 2021 LIC costs, the City has taken the 2017 rates and added inflation applied over 4 years. The results for the estimated 2021 LIC rates are shown in the table below and are bolded in brackets:

The speed limit changes being considered are set by defining a "target speed." A target speed is the safe speed that vehicles should drive considering the adjacent land use and the presence of vulnerable users such as pedestrians and cyclists. Given the dense urban area that makes up Downtown Whitehorse and the high number of pedestrians and cyclists, the appropriate target speeds are 40 km/hr on major arterial roadways and 30 km/hr on local side streets.

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Study Purpose 

The project purpose is to reduce and mitigate the risk of unsafe and illegal southbound U-turns and southbound extended left turns (southbound left turn followed by eastbound U-turn followed by westbound right turn that is anecdotally considered a "U-turn") at Hamilton Boulevard and Thompson Road/Heron Drive.

Study Timing

Monitoring and evaluation will occur once school traffic conditions resume in Fall 2021 to obtain a representative monitoring and evaluation of driver behaviour and traffic patterns in the context of normal non-summer traffic conditions.

Study Monitoring and Evaluation Methodology

The City has two approaches for evaluation and monitoring the success of the project: one being qualitative and the other being quantitative. 

• The qualitative approach will include monitoring residents experience using the temporary median and traffic circle. Specifically, the approach seeks to understand if there is a perceived increase in safety and perceived decrease in road safety conflicts between westbound (right turn and left turn) traffic and southbound U-turn traffic and southbound extended left traffic at Hamilton Boulevard and Thompson Road/Heron Drive. 

• The quantitative approach will include measurement of before and after southbound U-turns at Hamilton Boulevard at Thompson Road/Heron Drive only.
  • The City's traffic cameras can only measure southbound U-turns at Hamilton Boulevard and Thompson Road/Heron Drive. The common and familiar southbound extended left turn (southbound left turn followed by eastbound U-turn followed by westbound right turn that is anecdotally considered a "U-turn") is likely not measurable as it is treated by the City's traffic cameras as two traffic movements: a southbound left turn and a westbound right turn at Hamilton Boulevard and Thompson Road/Heron Drive.
  • Traffic data collection is rather problematic in the post-pandemic era as traffic patterns have changed significantly with generally less commuting and more work at home arrangements. The comparison of before-after may have some limitations as pre-COVID traffic volumes are generally considered most representative and collection of data post-COVID may skew the data and the before-after comparison.
  • These assumptions will be documented in the study monitoring and evaluation.

The City does not have the authority to enforce “moving traffic” as this is the authority of the RCMP.

The City regularly collaborates with the RCMP to identify areas with significant road safety concerns. If speed limit changes are proposed by Council, the City will collaborate with the RCMP to ensure there is awareness of the new speed limits and conduct enforcement to ensure that the new speed limits are followed.

During peak hours:

• Travel times along 2nd Ave and 4th Ave are not anticipated to be significantly impacted as average speeds during those times are already in line with the speed limit changes being considered.
• Travel times along side streets may be impacted, but given that the majority of travellers use major arterials, travel time impacts are expected to be minimal.

During non peak hours:

• Travel time is expected to be minimally to moderately impacted. Travel times are anticipated to increase to a maximum of approximately 20%.

Yes. Your improvement was approved through a by-law and the policy required a contribution to the public street, which you benefit from. Whether or not people opted-in to the reconstruction work for their property did not affect the required contribution to the public side improvements, per the policy at that time.

It is a significant cost for some property owners to replace their services, and there is not always all the available information to make a fully informed decision. Generally, the decision is based on age and type of material of the services along with any historical issues the home owner may have had such as water service failures or tree roots in the sanitary service. Opting-In to the voluntary loan program to have the services replaced as part of the overall reconstruction project has some advantages such as:

• The contractors will already be working in the neighbourhood and all the disruption can happen at once.
• There will be cost savings for mobilizing on site and economy of scale for supply of materials, as opposed to a single property owner having to arrange to have a contractor come to the area just to do one service.
• There would not be any costs to dig up the new surface (landscaping, concrete, fences, etc.) to get at the services later.
• The City's voluntary infrastructure loan program gives property owners the ability to pay the amount over 15 years (at a fixed interest rate) or pay it down with lump sums annually. Replacing water and sewer services on your own, when a reconstruction project is not in progress, does come with a payment plan option from the City. Taking the chance that your services are in condition to last a while longer can be risky - if they fail, the damage and repair costs could be much higher than Opting-In, especially if they fail in the winter months when repairs and digging are more difficult.

Lowering speed limits is by no means a substitute for major road safety improvements. Lowering speed limits is just one of the tools for improving road safety and is low cost and easily implementable. 

The City is actively considering additional options for improving road safety in the Downtown area such as improved lighting, automatic enforcement technologies, enhanced pedestrian crossings, additional traffic signals, road design treatments, and more in the pending Citywide Transportation Study.

The City does not have many details about the voluntary loan program at this time. We plan to start developing the details of that program if the policy is adopted by Council. We can speak conceptually at this time though. A typical term of loan for the City is between 15-20 years and we usually are able to get a fairly good interest rate. Payment would be once per year at the same time as your property taxes, and you would have the option to pay off the remaining balance at any time.

The City intends to only backfill where properties were dug up for the new infrastructure. This is proposed for a number of reasons:

• This will be a cost-saving measure for the property owner, as some or all of this work could be done by owners themselves at their own timing;
• The existing condition of properties varies throughout neighborhoods. Replacing landscaping may not be possible due to age and condition, so this could be a good time for property owners to upgrade or revive their yard;
• Property owners can hire whomever they wish to do the work, whereas the City will have one contractor for all properties, but it will not be a landscape specialist. The City’s contractor will make an effort to salvage any materials on the property that can be stored by the owner;
• This change is also a benefit to both the City and neighborhood, as the contractor will be able to finish phases or projects faster, and therefore get more done in the same amount of time.

Major transportation planning considerations are being investigated in the pending Citywide Transportation Study. Please watch for public engagement opportunities during the creation of the study over the next year and a half.

Road safety is not just a matter of human decision making, but is also related to education, enforcement, engineering and emergency response. Each factor has a significant role in helping increase road safety and the City is exploring additional options for improving road safety that are within its jurisdiction and control, such as education and engineering.

The City in partnership with the RCMP and Yukon Government are exploring the possibilities for automated enforcement technologies such as cameras, radars, etc.

The City is aware of the multitude of road safety issues experienced in Downtown and throughout the City of Whitehorse. Road safety is not just a matter of human decision making, but is also related to education, enforcement, engineering and emergency response. Each factor has a significant role in helping increase road safety and the City is actively exploring a variety of measures to improve road safety that are within its jurisdiction and control, such as road safety education and engineering and design.

The City does not have the authority to enforce “moving traffic” as this is the authority of the RCMP.

The Municipal Act states that the by-law to charge the LICs must be defeated by Council if the majority of owners object. However, Council may choose to proceed with the project, revising the capital budget to exclude the LIC.

Many cities across North America have engaged in speed limit reductions.

The City of Edmonton: speed limit reductions on residential roads from 50 km/hr to 40 km/hr resulted in a 26% reduction in crashes.

The City of Seattle: speed limit reductions on five arterial corridors from 50 km/hr to 40 km/hr resulted in a 22% reduction in crashes, 18% reduction in injuries, and 54% reduction in high-end speeding.

Other cities have recently initiated speed limit reductions of varying scope and size with promising early results: City of Minneapolis, City of Boston, City of New Orleans, City of North Vancouver

Speed limit reductions are not just limited to major cities. The City of Airdrie and the Municipality of Jasper already have reduced speed limits on municipal roadways.

Traffic circles are very different from roundabouts and each have unique features. Learn more about the differences at the Transportation Association of Canada's Primer on Roundabouts in Canada.

The purpose of this project is to provide an easily implementable, low cost, enforceable, interim and temporary solution to reduce and mitigate the risk of illegal southbound U-turns at Hamilton Boulevard and Thompson Road in advance of major infrastructure projects.

The City’s capital budget has slated a roundabout at Hamilton Boulevard and Thompson Road//Heron Drive for 2023 subject to approval by Mayor and Council and funding by external funding sources. The median and traffic circle is temporary in nature and is not deemed to be the final solution for the issue.

Improvements made in the right-of-way by property owners without permission from the City will not be replaced as part of restoration. If improvements were approved, the City will consider restoring it, subject to reconstruction design limitations.

All highways, including the Alaska Highway running through Whitehorse, are maintained by Yukon Government Highways & Public Works. They can be contacted at 393-7193, or visit their website.

Street lights belong to and are repaired by ATCO Electric Yukon. They can be contacted at 633-7000, or visit their website.

Downtown is being considered first as this neighbourhood has a wide variety of transportation users such as pedestrians, cyclists, transit users and drivers, and because of ongoing and historical road safety concerns in the Downtown area.

The City heard from residents of the Granger neigbourhood that there was a desire to have interim improvements to mitigating the risk associated with unsafe southbound U-turns and southbound extended left turns at Hamilton Boulevard and Thompson Road/Heron Drive intersection ahead of major capital improvements and an eventual roundabout at Hamilton Boulevard and Thompson Road/Heron Drive intersection. It was not deemed safe, feasible, or appropiate to implement temporary measures at Hamilton Boulevard and Thompson Road/Heron Drive intersection using temporary implementation tools available (traffic calming curbs, bollard delineator posts, line painting, signage, etc) given the nature and function of Hamilton Boulevard as a high volume and high speed arterial corridor. Thus interim improvements were sought elsewhere such as along Thompson Road and at Wilson Drive and Thompson Road intersection.

The City capital budget has slated a roundabout at Hamilton Boulevard and Thompson Road//Heron Drive for 2023 subject to approval by Mayor and Council and funding by external funding sources. The median and traffic circle is temporary in nature and is not deemed to be the final solution for the issue of illegal southbound U-turns at Hamilton Boulevard and Thompson Road/Heron Drive.

Signage is included to remind drivers of the speed limits. Experience in other cities have shown that frequent spacing of regulatory signage can result in significant road safety benefits.

For more information, see pages 12 to 13 of the Memorandum on Safety Interventions and Downtown Speed Reduction.

A blended speed limit reduction is being considered for Downtown Whitehorse as it results in the highest road safety benefits for Downtown streets, but still recognizes travel mobility, road safety and driver compliance considerations.

Lowering speed limits to 30 km/hr realizes many road safety benefits however does not consider travel mobility along major arterial roadways. Lowering speeds to 40 km/hr realizes some road safety benefits for major arterial roadways however not full road safety benefits for local side streets.

With this approach in mind the speed limits being considered are:

• 40 km/hr on major arterial roadways:
  • 2nd Ave from Two Mile Hill Rd/4th Ave to Lewes Blvd.
  • 4th Ave from 2nd Ave to Robert Service Way.
  • Robert Service Way from 2nd Ave to 4th Ave.
• 30 km/hr on all other local streets in the Downtown Whitehorse area.
• Existing school and playground zones remain unchanged.

Note: 6th Avenue is not considered a major arterial roadway but a local street. The speed limit being consdered for 6th Avenue is 30 km/hr.

Road safety is an ongoing concern in Downtown Whitehorse and the City wants to ensure that Downtown is a safe and vibrant place to live, work, and play.

The speed limit changes being considered are intended to align the speed limits to an appropriate “target speed.” A target speed is the safe speed that vehicles should drive considering the adjacent land use and the presence of vulnerable users such as pedestrians and cyclists.

Retaining and enforcing the existing speed limits is suitable provided the existing speed limits reflect an appropiate "target speed." However, the latest research, evidence, and best transportation practice suggest that speed limits in Downtown do not represent safe or appropriate "target speeds" that consider the adjacent land use area or the presence of vulnerable users, such as pedestrians and cyclists.

The City does not have the authority to enforce “moving traffic” as this is the authority of the RCMP.

The median and traffic circle was designed with consideration for winter maintenance and emergency response which dictates the placement of the traffic calming curbs. It was readily anticipated that some road users may be still inclined to make eastbound U-turns at the end of the median rather than completely use the traffic circle at Wilson Drive and Thompson Road . This was expected and could not be fully mitigated without completely eliminating the westbound left turning movement, by placement of traffic calming curbs at property accesses, or by creation of a formal roundabout at Wilson Road and Thompson Road intersection while accomodating winter maintenance and emergency response needs.

From a road safety perspective, U-turns at a lower speed roadway/intersection (Thompson Road & Wilson Road) are generally less conducive towards sustaining a serious injury or fatalities for road users than the unsafe and illegal southbound U-turns and southbound extended left turns at Hamilton Boulevard & Thompson Road intersection.

In an effort to get more people to remove their potentially leaky pipes or reduce reliance on energy wasteful heat traces and water bleeders, the City helped cover the part of the cost for a number of projects. Given the existing external funding situation, the City cannot cover the costs of improvements on private property.

Both policy approaches ensure a contribution from the benefiting property owner. Using their property line as the division for expenses, the new policy establishes that funding from the public doesn’t enrich private property owners.

The more accurate cost estimates for the private portion of the work will be completed at the detailed design phase of the project. These will be completed by the City’s engineering consultant with input from the City.

The speed limit changes being considered are not anticipated to result in significantly more congestion than what is experienced today. 

Though traffic flow, and consequently congestion, is dependant on speed, it is also dependant on the density of vehicles. The lower the travelling speed on a roadway, the higher the vehicle density as more vehicles are able to follow each other in a given area. Thus, the higher the vehicle density, the higher the traffic flow and the lower the congestion.

Go to our Property Tax and Utilities page for more information, including an online form to sign up for Utility & Tax E-Billing! 

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Payment for traffic violation tickets issued under the Traffic Bylaw may be made online, in person, by mail, or by Visa or Mastercard over the phone.

Click here to learn more.

The tax revenue change attributable to property taxes as reported in the City of Whitehorse Annual Report is 7.12% for the past 6 years. This is different than the tax rate increase, which was 1.7% in 2014 and 2015. The change in tax revenues reflects a blend of community growth and mill rate changes.

Changes in total tax revenue can arise from increased growth in new land and new buildings and this growth is reflected in the Yukon Government’s property assessments. It is also reflected in increased costs to service the new areas.

Changes can also arise from the City’s mill rate changes. A complete explanation of how assessments and mill rates work can be found at: Frequently-Asked Questions about Property Assessment and Taxation

According to the Statement of Operations, the major property tax revenue increase between 2013 and 2012 is an additional $2.42 million in property taxes caused by increased assessments due to growth in the community.

The remainder of the community’s property total tax revenue increase is attributable to the tax rate which can be found here.

Here is the information from page 10 of the 2013 Annual Report:

FAQ published February 2015

This guide by the Public Sector Accounting Board answers 20 questions about Government Financial Reporting. 

The EFT form (also known as a Direct Deposit form) is for any new or existing vendor to provide banking information and receive payments via electronic funds transfer. The form can be found here. 

Advantages of registering for EFT include:

• faster payments, directly into your bank account
• not having to manually deposit your cheques
• no postal delays and/or disruptions
• bank statements that show the deposit as a City of Whitehorse payment
• email remittances for the deposit of your payment

The City has been reviewing procurement process and looking at ways to streamline and modernize it. This includes our process for publishing and handling the paperwork associated with requests for documents (RFX). We are now using an online system called Bonfire. 

A: An RFX can be an expensive thing, even in printing costs alone. There’s also the associated cost of managing and tracking all those documents. Bonfire posts all of the documents electronically, and allows for electronic tracking of the RFX documents, addendums and submissions as well as issues award notifications. This is more efficient and it is a good way to make sure everyone gets the information they need.

A: There are no registration fees associated with the city’s Bonfire Hub.

A: For more information, please email procurement@whitehorse.ca 

The Fire Department occasionally fills vacancies externally however preference is given to current volunteer members who are certified NFPA 1001 Firefighter Level II, IFSAC or PROBOARD.

Please note we are not currently recruiting members at this time. However, you can send your resume and certificates to the Chief Training Officer at chris.gerrior@whitehorse.ca and they will be kept on file for any future recruitment occurring. 

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

There are over 600 lane kilometres of roadway maintained by the Operations Department, including roads that are paved, un-paved roads, and roads treated with Bituminous Surface Treatments.

Learn more about the Transportation Maintenance Policy.

The Operations Department is responsible for snow and ice control on approximately 600 lane kilometers of roadways within the municipal boundaries.  The exception is the Alaska & Klondike highways (owned by the Government of Yukon), and private developments.

Learn more about the Snow and Ice Control Policy.

All highways, including the Alaska Highway running through Whitehorse, are maintained by Yukon Government Highways & Public Works. They can be contacted at 393-7193, or visit their website.

Street lights belong to and are repaired by ATCO Electric Yukon. They can be contacted at 633-7000, or visit their website.

Each department has its own section on the website, with contact information. These pages can be accessed through the Departments tab or through the Contact List. If you still cannot find what you are looking for, please provide feedback!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Contact the Employee Assistance Program as follows

1-800-663-1142 English

1-866-398-9505 en francais

1-888-384-1152 TTY

1-604-689-1717 International (call collect)

www.homewoodhealth.com

Check your collective agreement details here.

The first thing to do is to report the injury. More information can be found on the Yukon Worker's Compensation Bureau website.

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

See the Minutes and Agendas page for more information! 

Visit our Facility Booking Information web page!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

The City heard from residents of the Granger neigbourhood that there was a desire to have interim improvements to mitigating the risk associated with unsafe southbound U-turns and southbound extended left turns at Hamilton Boulevard and Thompson Road/Heron Drive intersection ahead of major capital improvements and an eventual roundabout at Hamilton Boulevard and Thompson Road/Heron Drive intersection. It was not deemed safe, feasible, or appropiate to implement temporary measures at Hamilton Boulevard and Thompson Road/Heron Drive intersection using temporary implementation tools available (traffic calming curbs, bollard delineator posts, line painting, signage, etc) given the nature and function of Hamilton Boulevard as a high volume and high speed arterial corridor. Thus interim improvements were sought elsewhere such as along Thompson Road and at Wilson Drive and Thompson Road intersection.

The City capital budget has slated a roundabout at Hamilton Boulevard and Thompson Road//Heron Drive for 2023 subject to approval by Mayor and Council and funding by external funding sources. The median and traffic circle is temporary in nature and is not deemed to be the final solution for the issue of illegal southbound U-turns at Hamilton Boulevard and Thompson Road/Heron Drive.

The median and traffic circle was designed with consideration for winter maintenance and emergency response which dictates the placement of the traffic calming curbs. It was readily anticipated that some road users may be still inclined to make eastbound U-turns at the end of the median rather than completely use the traffic circle at Wilson Drive and Thompson Road . This was expected and could not be fully mitigated without completely eliminating the westbound left turning movement, by placement of traffic calming curbs at property accesses, or by creation of a formal roundabout at Wilson Road and Thompson Road intersection while accomodating winter maintenance and emergency response needs.

From a road safety perspective, U-turns at a lower speed roadway/intersection (Thompson Road & Wilson Road) are generally less conducive towards sustaining a serious injury or fatalities for road users than the unsafe and illegal southbound U-turns and southbound extended left turns at Hamilton Boulevard & Thompson Road intersection.

All rentals, programs and camps affected by the closure, registrants will be contacted directly regarding credits or refunds.

Visit our Facility Booking Information web page!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?

City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.

Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.

See our CGC Schedules here! 

We currently do not have a reopen date and we will be sure to provide an update as we receive recommendations from Yukon’s Chief Medical Officer of Health.

Staff will still be answering phones and checking emails between 8:00 am - 6:00 pm 7 days a week. Call us at 667-4FUN.

We are experiencing a high volume of calls and messages so we appreciate your patience as we work through this.

Each department has its own section on the website, with contact information. These pages can be accessed through the Departments tab or through the Contact List. If you still cannot find what you are looking for, please provide feedback!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?

City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.

Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.

Visit our partners at travelyukon.com and view more information. You can also speak to a Travel Counsellor on the phone or by or email! 

The City of Whitehorse's facebook page is facebook.com/cityofwhitehorse. Like us today!

The City of Whitehorse's Instagram is available here. Follow us today!

The City of Whitehorse's LinkedIn page is available here. Follow us today!

The City of Whitehorse's YouTube channel is available here. Subscribe today!

Trained service dogs with registration papers are welcome.

Passengers cannot bring any loose (non-caged) animals on the bus. However, if they are small and in a cage, any animal can be transported.

The new loop based system offers flexible options for all riders with shorter ride times in most cases. Take a look at your route and see if there is a stop across the road from where you got off. 

For example, if you went from Riverdale to the Canada Games Centre (CGC) on Route 2, there is no need to get back on at the CGC and ride the loop all the way through Copper Ridge before heading back to Riverdale. Instead, cross Hamilton Blvd at the CGC and catch the bus at the Hamilton and Valley View stop. 

Visit our Schedules and Information web page for more information!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

All bus routes and buses are now low floor accessible buses. Learn more here.  

Visit our Schedules and Information web page!

The new bus system features a transfer zone along 2nd Avenue from Rotary Park to Industrial Way. Riders can transfer from their bus to any other bus along this zone. If you need to transfer, ask your driver for a transfer slip when you get on the bus. It is important to note, to have a seamless tranfer you should get off at transfer zone stop furthest from where you got on. For example, if coming from Riverdale to transfer to Yukon College, get off at the Industrial Road stop, rather than Rotary Park. 

Visit our Schedules and Information web page for more information!

Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information! 

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

The residential sector accounts for 10% of the waste in Whitehorse; the other 90% comes from commercial sectors. Staff are actively working on implementing the 2013 Solid Waste Action Plan (SWAP), which targets programs and policies to increase waste diversion from those commercial sectors. Projects include:  

• Commercial organics collection has been developed, now diverting 22 tonnes/week
• Cardboard, clean wood waste, and organic waste for food service businesses are now controlled
• The compost facility has increased its capacity and is offering better compost quality
• The landfill is monitoring unsorted loads
• Technical assistance is provided to commercial customers who need diversion support
• Diversion Credits have been increased and payments are now quarterly

Refundable and non-refundable recyclable materials can be taken to P&M Recycling Depot (Mon-Sat 9:00 am – 5:00 pm, Sun 10:00 am – 4:00 pm), Raven Recycling (http://www.ravenrecycling.org/hours-of-operation), the recycling bins at the Waste Management Facility (Mon-Fri 7:30 am – 5:30pm, Sat-Sun 9:00am - 5:30pm), or via a collection service with the Yukon Blue Bin Society. 

The City's study on curbside recycling collection and processing was released in November 2014.

Click here to view the report summary.

Click here to view the full report.

Click here for our Waste Management Facility page.

No, both processors still cross-subsidize the profits they make from their BCR depots and contract for services, to pay for recycling the vast majority of household recycling.  YG diversion credits have helped keep the processors from shutting down in the short term.  YG has committed to paying Diversion Credits until March of 2017. Recycling needs a long term stable funding source.