About Whitehorse » Advanced Components
FAQs
Budget
- Click here to see more information on Council grants.
City Council
See the Minutes and Agendas page for more information!
Community Services
The Fire Department occasionally fills vacancies externally however preference is given to current volunteer members who are certified NFPA 1001 Firefighter Level II, IFSAC or PROBOARD.
Please note we are not currently recruiting members at this time. However, you can send your resume and certificates to the Chief Training Officer at chris.gerrior@whitehorse.ca and they will be kept on file for any future recruitment occurring.- Please note we are not currently recruiting members at this time. However, you can send your resume and certificates to the Chief Training Officer at chris.gerrior@whitehorse.ca and they will be kept on file for any future recruitment occurring.
- Volunteer Firefighters are covered by workers compensation when working for the Fire Department.
- Yes. Volunteer Firefighters are paid for attending calls and regular training once they have successfully completed the basic training program.
My Property
Go to our Property Tax and Utilities page for more information, including an online form to sign up for Utility & Tax E-Billing!
- Click here to see more information on Council grants.
- The Maintenance Bylaw establishes minimum standards for the repair and maintenance of property in the City of Whitehorse. Learn more here.
Our Roads
- Click here to access the City's ATV Safety Course
- Click here to access the City's Snowmobile Safety Course
There are over 600 lane kilometres of roadway maintained by the Fleet and Transportation Maintenance department, including roads that are paved, un-paved roads, and roads treated with Bituminous Surface Treatments.
Learn more about the Transportation Maintenance Policy.
The Fleet and Transportation Maintenance department is responsible for snow and ice control on approximately 600 lane kilometers of roadways within the municipal boundaries. The exception is the Alaska and Klondike highways (owned by the Government of Yukon), and private developments.
Learn more about the Snow and Ice Control Policy.
All highways, including the Alaska Highway running through Whitehorse, are maintained by Yukon Government Highways & Public Works. They can be contacted at 393-7193, or visit their website.
Street lights belong to and are repaired by ATCO Electric Yukon. They can be contacted at 633-7000, or visit their website.
Parking
- Visit our Parking page which includes maps / zones and further information, including Accessible Parking Permits.
Parks and Recreation
Visit our Facility Booking Information web page!
If you can no longer make your booked time slot, you can cancel it in-person, on the phone (668-8360) or email (cgccsrgroup@whitehorse.ca) up to 4 hour prior to the start time without penalty.
- Click here to see our playgrounds listing complete with addresses, pictures and more information!
- Click here for the Trails web page!
- As we'd really love for you to engage in physical activity while at the CGC, we recommend putting your cell phone away. However, if you must use your cell phone, here are the rules: the use of camera/video enabled devices is strictly prohibited in change rooms and washrooms. In all other areas of the facility, use of these devices is allowed provided it is for personal use only, does not disrupt the activity of others, and is in accordance with the CGC User Code of Conduct and posted Safety Standards. Please be respectful of others: i.e. when making phone calls/sending texts, do so in the hallways; and avoid capturing others in the background of photos.
- The CGC is not responsible for any lost or stolen items; however, if something is returned we will place it in the lost and found for up to 48 hours. Contact us ASAP and we’ll do our best to locate your item. Valuable items found are locked in a safe and held for a longer period of time. In order to help prevent losing items, we suggest that you leave all valuable items at home.
“Drop-In” means an activity that you can show up for without preregistration. Take advantage of this flexibility with your membership or through a daily admission pass.
Drop-In schedules can be picked up at the CGC or viewed online at Whitehorse.ca/cgcschedule
Any changes to the schedule are updated online.
A $25 fee is charged for each participant withdrawing from a program and the balance is placed on an account. If the program fee is less than $25, the program fee is charged and no balance is refunded.
Due to the extensive planning and preparation involved, programs marked with a DIAMOND will not be refundable within 7 days of a program start date.
If the City of Whitehorse cancels a program, participants will be notified and a full refund will be credited to your account.
Staff will still be answering phones and checking emails between 8:00 am - 6:00 pm 7 days a week. Call us at 667-4FUN.
We are experiencing a high volume of calls and messages so we appreciate your patience as we work through this.
Tenders and RFPs
- Click here to view current tenders and RFPs!
The City has been reviewing procurement process and looking at ways to streamline and modernize it. This includes our process for publishing and handling the paperwork associated with requests for documents (RFX). We are now using an online system called Bonfire.
Q: What are the benefits?
A: An RFX can be an expensive thing, even in printing costs alone. There’s also the associated cost of managing and tracking all those documents. Bonfire posts all of the documents electronically, and allows for electronic tracking of the RFX documents, addendums and submissions as well as issues award notifications. This is more efficient and it is a good way to make sure everyone gets the information they need.
Q: How much does it cost?
A: There are no registration fees associated with the city’s Bonfire Hub.
Q: Where can I get more information?
A: For more information, please email procurement@whitehorse.ca
Transit
Trained service dogs with registration papers are welcome.
Passengers cannot bring any loose (non-caged) animals on the bus. However, if they are small and in a cage, any animal can be transported.
- Yes. Token Transit works with many agencies around the country and you can purchase passes for any participating Transit Agency.
- Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.
- Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at support.tokentransit.com.
The new loop based system offers flexible options for all riders with shorter ride times in most cases. Take a look at your route and see if there is a stop across the road from where you got off.
For example, if you went from Riverdale to the Canada Games Centre (CGC) on Route 2, there is no need to get back on at the CGC and ride the loop all the way through Copper Ridge before heading back to Riverdale. Instead, cross Hamilton Blvd at the CGC and catch the bus at the Hamilton and Valley View stop.Visit our Schedules and Information web page for more information!
- Click here for more information on the Handy Bus.
- Active passes will be displayed in the Token Transit app when opened.
The new bus system features a transfer zone along 2nd Avenue from Rotary Park to Industrial Way. Riders can transfer from their bus to any other bus along this zone. If you need to transfer, ask your driver for a transfer slip when you get on the bus. It is important to note, to have a seamless tranfer you should get off at transfer zone stop furthest from where you got on. For example, if coming from Riverdale to transfer to Yukon College, get off at the Industrial Road stop, rather than Rotary Park.
Visit our Schedules and Information web page for more information!- Click here for Transit fare information.
- Should you experience any technical issues with the app, please contact Token Transit, at support.tokentransit.com. BBB customer service representatives can assist with all other questions.
I'm taking a group of students for a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?
Yes! You can purchase multiple passes at once using the Token Transit app.- All personal and credit card information is securely stored, using Token Transit's encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
- Yes, you can view a log of your past actions by going to your Account Settings and selecting 'History'. There will be a new entry every time you use a pass.
- Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.
- You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone's battery dies while your pass is active.
Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information!
- An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and at the beginning of each day on multi day passes.
Transit Master Plan 2018
Click here to view the Transit Master Plan.
List of relevant background documents
Resource Brief Description Transit Review 2002 Comprised of 9 action plan items to review the Transit operation and look at the cost recovery shortfalls. Handy Bus Service Review 2001-2005 Report to show the changes in the past 5 years showing the impact of those changes. Whitehorse Sustainability Plan (2015) Comprises 12 goals that describe what the community wants to achieve in the long term. “Strong Downtown and Liveable Neighbourhood” is one of the goal areas. Community Economic Development Strategy (2015) A strategic community development plan with a particular focus on the economy of Whitehorse. The strategy contains 6 goal areas of which “Vibrant Downtown Core” is one of them. Whitehorse Transportation Demand Management Plan, Boulevard Transportation Group (2014) Identifies policies, programs and services to reduce Single Occupancy Vehicle (SOV) reliance and the negative impacts associated with automobile use, and facilitate increased walking, cycling, and transit. Downtown South Master Plan (2011) Sets out a 20 year vision for the future of development and redevelopment in the Downtown South sub-area. Contains specific action items that will guide the City and other partners to create a revitalized area. Whitehorse Downtown Parking Management Plan, Boulevard Transportation Group (2011) A comprehensive plan that identifies a number of strategies to better manage the City’s parking resources and help reduce parking demand. City of Whitehorse Official Community Plan (2010) The overarching guiding land use planning document for the City of Whitehorse that documents the broad objectives and land use policies of the city over the long term. The OCP contains Downtown and Marwell specific policies and land use designations. City of Whitehorse Trail Plan (2007) Document that gives guidance to the City for trail planning, development and programming. Parks and Recreation Master Plan (2007) Includes an inventory of current areas of City responsibility, a review of trends in recreation, and identification of areas for improvement. City-Wide Transportation Study, UMA Engineering (2004) An overall transportation study for the city that examines transportation issues and goals, the road network and traffic operations, transportation safety, alternative modes, and Downtown parking. - Click here for locations where Transit schedules and passes can be obtained.
- All passes are available on Token Transit.
Zoning
- For information on Zoning Amendments and Conditional Use applications, please visit Current Amendments and Applications.