Departments » Canada Games Centre
CGC FAQ
CGC General
Visit our Facility Booking Information web page!
See our CGC Schedules here!
Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information!
Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?
City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.
Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.- Participate and Get Involved in your Community! Please visit our Volunteer web pages.
- Yes you can! Strollers, nordic poles, wheelchairs and walkers are all allowed on the track during all open track times. When using a stroller, children must stay in the stroller or within arms’ reach of the parent or guardian.
- Check the online schedules at: Whitehorse.ca/cgcschedule or follow us on Facebook
- As we'd really love for you to engage in physical activity while at the CGC, we recommend putting your cell phone away. However, if you must use your cell phone, here are the rules: the use of camera/video enabled devices is strictly prohibited in change rooms and washrooms. In all other areas of the facility, use of these devices is allowed provided it is for personal use only, does not disrupt the activity of others, and is in accordance with the CGC User Code of Conduct and posted Safety Standards. Please be respectful of others: i.e. when making phone calls/sending texts, do so in the hallways; and avoid capturing others in the background of photos.
- The CGC is not responsible for any lost or stolen items; however, if something is returned we will place it in the lost and found for up to 48 hours. Contact us ASAP and we’ll do our best to locate your item. Valuable items found are locked in a safe and held for a longer period of time. In order to help prevent losing items, we suggest that you leave all valuable items at home.
- The CGC is a Scent-Free Environment, however, as you can understand, enforcing this policy can be difficult. We have posted signs in the appropriate areas and we ask that you minimize scent usage for an enjoyable environment for all.
CGC Play
In your web browser (preferably Google Chrome), visit www.whitehorse.ca/play. The process is simple and only takes a few minutes. You can create an account by clicking on the “Launch PLAY” button and then “Create an Account” button at the bottom of the “Log In” Box. Fill out the “Don’t Have a Login Yet?” page. Once all the fields have been completed, click the “Submit” button at the bottom. A new temporary password will be sent to your email address. You can also add a default payment method to your account.
Yes, you no longer have to wait for your new account to be activated. You can even create all of the additional family members you want on your account. Remember, family should only include those who are related and living at the same address.
If you have misplaced your password, use the “Forgot Password” link on the login page, and instructions will be sent to the email address on your account.
Do I need to have a recreation account to search for memberships, programs or facility availability?
No. You can still search and view the information at www.whitehorse.ca/play. However, if you would like to register for a program, purchase a membership, or reserve a facility online you need to have an online account.
Yes, you can still register for recreation services in person or over the phone by calling the Canada Games Centre.
Online, we accept MasterCard, VISA or a Debit Card
In person we accept cash, MasterCard, VISA, or Debit (as well as Cheques, Recreation Gift Cards and Purchase Orders) - please visit the Canada Games Centre during regular business hours.
There is no exchange rate for US cash. American Express is not accepted.
Here are some of the things you can do with your PLAY account:
- Save MasterCard, VISA or bank account information on your account for future purchases, through our secure and encrypted payment service.
- View transaction history, and reprint receipts.
- View current account credits, or balances owing.
- Manage your personal information including name, address, phone number, email address.
- Create and link members of your family under one account.
- View family schedules and stay on top of when who needs to be where for what program.
- Search, filter and review invoices.
- View your shared credit, past due and net account balances online.
What else can I do?
- View, search, and find information on programs and services.
- Register and pay for courses in one easy transaction.
- See available times for bookings in City facilities, parks and campsites.
- Request rentals and bookings at certain facilities and outdoor spaces.
What can’t I do?
There is always background work that needs to be completed by Administration, so there are a few things you will not be able to do including:
Withdraw from a course
We often have people on waitlists that need to be contacted as quickly as possible to fill any open spots in the program. There are also withdrawal and other administrative fees that may be applicable if you withdraw from a course. Let us know if you need to withdraw, and we’ll take care of it for you.
Remove someone from your account
There is a lot of behind the scenes work required to completely remove someone from your account and we want to make sure it is done properly. Just let us know you want to remove someone from your account, and we’ll do the rest.
Upload your own photo for your membership card
You will have to visit us at the Canada Games Centre to get your photo taken and pick up your membership card or passes.
We would be happy to talk with you. You can visit us in person at the Canada Games Centre. You can also call us at 867-667-4FUN (4386) or email recreation@whitehorse.ca for more information.
- Your whitehorse.ca/play account allows you to add family members and manage their programs all within one account. It’s a great feature!
- You have the choice of three ways to register for a program:
1. Online at Whitehorse.ca/play (Available 24 hours a day, 7 days a week with no convenience fees!)
2. By phone at 668-8360
3. In person at the Canada Games Centre
CGC Program Registration
- Typically programs fill up fast and can be waitlisted. No late registrations are accepted unless approved by the Program Coordinator.
- Find it at whitehorse.ca/alg or pick up a copy next time you’re at the CGC
- Your whitehorse.ca/play account allows you to add family members and manage their programs all within one account. It’s a great feature!
- You have the choice of three ways to register for a program:
1. Online at Whitehorse.ca/play (Available 24 hours a day, 7 days a week with no convenience fees!)
2. By phone at 668-8360
3. In person at the Canada Games Centre - No exceptions, sorry. All participants must meet the age requirements and have achieved all pre-requisites to register.
“Drop-In” means an activity that you can show up for without preregistration. Take advantage of this flexibility with your membership or through a daily admission pass.
Drop-In schedules can be picked up at the CGC or viewed online at Whitehorse.ca/cgcschedule
Any changes to the schedule are updated online.
A $25 fee is charged for each participant withdrawing from a program and the balance is placed on an account. If the program fee is less than $25, the program fee is charged and no balance is refunded.
Due to the extensive planning and preparation involved, programs marked with a DIAMOND will not be refundable within 7 days of a program start date.
If the City of Whitehorse cancels a program, participants will be notified and a full refund will be credited to your account.
- Programs are subject to cancellation if there aren’t enough registrations or an instructor becomes unavailable. If the City of Whitehorse cancels a program, participants will be notified and a full refund will be credited to your account.