CGC FAQ

• Users will not have access to their activity any earlier than 10mins prior to the start time.
• Please come dressed for your activity. If you decide to bring a bag, we ask that you still try to limit your items as much as possible. Lockers are limited.
• Please bring a form of photo ID with you, for members this can be your CGC membership card.
• Please follow staff directions and safety protocols while inside the facility. Practice physical distancing of 2m (6ft), good handwashing and respiratory hygiene. Stay home if you are feeling unwell.
• Be kind and patient with everyone. Pace yourself as you return to physical activity.
• At the end of an activity time slot, everyone booked for that time slot must exit the facility, regardless of the time they entered.

If you can no longer make your booked time slot, you can cancel it in-person, on the phone (668-8360) or email (cgccsrgroup@whitehorse.ca) up to 4  hour prior to the start time without penalty.

Visit our Facility Booking Information web page!

See our CGC Schedules here! 

Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information! 

Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?

City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.

Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.

In your web browser (preferably Google Chrome), visit www.whitehorse.ca/play. The process is simple and only takes a few minutes. You can create an account by clicking on the “Launch PLAY” button and then “Create an Account” button at the bottom of the “Log In” Box. Fill out the “Don’t Have a Login Yet?” page. Once all the fields have been completed, click the “Submit” button at the bottom. A new temporary password will be sent to your email address.  You can also add a default payment method to your account. 

Yes, you no longer have to wait for your new account to be activated.  You can even create all of the additional family members you want on your account.  Remember, family should only include those who are related and living at the same address. 

If you have misplaced your password, use the “Forgot Password” link on the login page, and instructions will be sent to the email address on your account.

No. You can still search and view the information at www.whitehorse.ca/play. However, if you would like to register for a program, purchase a membership, or reserve a facility online you need to have an online account.

Yes, you can still register for recreation services in person or over the phone by calling the Canada Games Centre.

Online, we accept MasterCard, VISA or a Debit Card

In person we accept cash, MasterCard, VISA, or Debit (as well as Cheques, Recreation Gift Cards and Purchase Orders) - please visit the Canada Games Centre during regular business hours. 

There is no exchange rate for US cash.  American Express is not accepted. 

Here are some of the things you can do with your PLAY account:

• Save MasterCard, VISA or bank account information on your account for future purchases, through our secure and encrypted payment service.
• View transaction history, and reprint receipts.
• View current account credits, or balances owing.
• Manage your personal information including name, address, phone number, email address.
• Create and link members of your family under one account.
• View family schedules and stay on top of when who needs to be where for what program.
• Search, filter and review invoices.
• View your shared credit, past due and net account balances online.

What else can I do?

• View, search, and find information on programs and services.
• Register and pay for courses in one easy transaction.
• See available times for bookings in City facilities, parks and campsites.
• Request rentals and bookings at certain facilities and outdoor spaces.

What can’t I do?

There is always background work that needs to be completed by Administration, so there are a few things you will not be able to do including:

Withdraw from a course

We often have people on waitlists that need to be contacted as quickly as possible to fill any open spots in the program. There are also withdrawal and other administrative fees that may be applicable if you withdraw from a course. Let us know if you need to withdraw, and we’ll take care of it for you.

Remove someone from your account

There is a lot of behind the scenes work required to completely remove someone from your account and we want to make sure it is done properly. Just let us know you want to remove someone from your account, and we’ll do the rest.

Upload your own photo for your membership card

You will have to visit us at the Canada Games Centre to get your photo taken and pick up your membership card or passes.

We would be happy to talk with you. You can visit us in person at the Canada Games Centre. You can also call us at 867-667-4FUN (4386) or email recreation@whitehorse.ca for more information.

“Drop-In” means an activity that you can show up for without preregistration. Take advantage of this flexibility with your membership or through a daily admission pass.

Drop-In schedules can be picked up at the CGC or viewed online at Whitehorse.ca/cgcschedule

Any changes to the schedule are updated online.

A $25 fee is charged for each participant withdrawing from a program and the balance is placed on an account. If the program fee is less than $25, the program fee is charged and no balance is refunded.

Due to the extensive planning and preparation involved, programs marked with a DIAMOND will not be refundable within 7 days of a program start date.

If the City of Whitehorse cancels a program, participants will be notified and a full refund will be credited to your account.

Bookable spaces such as the boardroom and meeting rooms are available.

Meeting and event organizers may be required to develop a plan prior to use that follows Yukon’s guidelines for COVID-19.

We have tentatively set August 3rd as the date for Northwestel Arena to reopen. This is pending final inspections and ice installation. Drop-ins and user bookings will be available.

ATCO & Leisure Ice are expected to open in September as usual.

Takhini Arena is scheduled to open in October, as usual.

On August 3rd the Aquatics Centre will reopen for registered lane swimming and water walking. Starting July 27th you can book a time slot online, over the phone, or in person at the CGC.

User Group access, additional drop-in activities, and public swims will occur at a later date

1. Controlled entry to the pool deck through the viewing area doors and exit via family change rooms.

2. Viewing area is not available, please do not bring extra people into the Aquatic Centre with you. 

3. All Aquatic activities require booking. Currently, activities can be booked online, over the phone, or in-person as early as 7 days in advance and up to minutes prior to a time slot, provided there is still space available. 

4. Come ready to swim: Arrive in your swimsuit, bring your googles, swim cap, water bottle, towel and flip flops/water shoes with you

• Customers will receive an account credit for summer programs/lessons that have been cancelled
• Refunds will be issued for remaining 6 month and 1 year memberships as of March 19
• 10 punch passes will remain active and can be used. These will receive an extension once the pool reopens
• Regular admission and membership fees apply once we reopen

• Capacity is limited to 25
• Middle Lane is only used for passing
• Fitness equipment has been temporarily removed from the track

• Please arrive dressed to train
• Capacity is limited to 10
• Please stop at the checkpoint outside of the gym before entering

• Please arrive dressed to train
• Capacity is limited to 10
• Require a tag for the class which can be picked up at the front desk an hour before

Phase 1 of our reopening includes patron use of the Running Track, Wellness Centre, and Flexi-Hall. 

Phase 2 includes the Fieldhouse and Northwestel Arena. Lane swimming and water walking must be registered for in advance, but space may be available for a last minute booking. Please check with front desk staff.

Please note:

• Capacity is limited

• Equipment is available at the Flexi-hall and no longer for pickup at the front desk

• Dress to play because change rooms are not available

• Find the drop-in schedule online only

• In order to help you stay 2m apart please look for our helpful floor stickers when standing in line
• Choose contactless transactions when paying if your card has the tap feature
• Activities have limited attendance to ensure physical distancing is possible
• Remember: 2m/6ft = length of caribou or width of a swim lane

Continue to practice good hand washing techniques and hygiene practices. This includes washing thoroughly with soap and water, using hand sanitizer, coughing or sneezing into your elbow, and staying at home if you are experiencing flu-like symptoms.

Yes! While we’ve been closed the facility underwent a deep clean and we’re continuing to increase our cleaning efforts of high-touch points such as but not limited to elevators, door handles, tables, stair railings, fitness equipment, and vending machines. High-touch point cleaning is completed multiple times per day. Additional sanitation practices have been implemented in the Wellness Centre & Studio.

All sports equipment will be cleaned regularly, but you may want to take extra precautions if playing in small groups and wipe down equipment more frequently.

If you have recently been out of the Territory, in close proximity to someone who has travelled or is diagnosed with COVID-19, or you are experiencing symptoms of COVID-19 (e.g. fever, cough, difficulty breathing) please stay home and self-isolate.

If you experience symptoms you should use this Service Yukon self-assessment tool to seek medical attention.

Please come back when you’ve been medically cleared of COVID-19 symptoms.