Temporary Suspension of Late Payment Charges
To offer assistance to residents and businesses experiencing the effects of the economic impact due to the COVID-19 pandemic, the City of Whitehorse has made the following changes to payment collection, allowing additional time to pay.
Utilities and Other Invoices
The City is temporarily suspending late payment charges on water and waste services, garbage collection and other City services, until September 30, 2020. However, your regular billing notices will still show the original due dates.
The Government of Yukon has announced that Yukon property owners have the ability to pay their property taxes as late as September 2, 2020 without penalty. However, on your notice, your 2020 Property Tax due date will still show as July 2, 2020.
To pay your accounts online or to cancel your pre-authorized utility payments, please visit whitehorse.ca/paynow
City Hall Reopening
Front service counters are now open and appointments are no longer needed to pay your property taxes, utility bills or parking tickets. The period between 8:30 am and 10 am will be reserved for seniors, as well as people with limited mobility. Please pay attention to the new signage and floor decals as we continue to do our part to protect visitors and staff during the COVID-19 pandemic.
How to pay your Property Taxes
- Mail: Send cheques to 2121 2nd Avenue, Whitehorse, YT, Y1A 1C2
- Drop Box: Place cheques in the drop box at the City Hall entrance on 2nd Avenue.
- In person: Front counter service open from 8:30 am to 4:30 pm; 8:30 am to 10 am reserved for seniors and people with limited mobility.
- Telephone/Internet Banking: Please contact your financial institution to see if they offer telephone or internet banking services.
Please make cheques payable to the City of Whitehorse. Do not put cash in the mail or drop box. Credit card payments are not accepted for property tax payments.
Did you know?
Property taxes are based on a formula that uses the assessed value provided by the Government of Yukon and mill rates established by the City of Whitehorse: Assessment x Mill Rate = Tax Levy
Please note Property Taxes cannot be paid with a Credit Card.
Why sign up for Tax Pre-authorized Payments?
- You split your annual tax levy over 12 months from January to December;
- Taxes automatically come out of your bank account;
- You won’t get charged the 10% penalty or monthly interest for late taxes;
- If you are eligible for the Home Owners Grant (scroll down for HOG details) you can still apply at City Hall and receive the Home Owners Grant from Government of Yukon;
- We will send notifications in January of each year to let you know what your estimated tax levy is and what your monthly payments are.
- Please use this form for Pre-authorized Payments for Property Taxes
If you would like to cancel your pre-authorized payment plan for your City of Whitehorse utilities account, you can fill out our online form.
What is Esend?
The City of Whitehorse offers a fast and convenient way to receive your utility & tax bill. With our E-Billing system (Esend) you can have your bills sent directly to your email account.
- It is an environmentally friendly option
- It avoids delivery delays
- It is more convenient
How to Enroll
Complete and sign the enrolment/authorization form below. Make sure you fill in all your information correctly including email.
| Accounts Receivable, City of Whitehorse
2121 2nd Avenue
Whitehorse YT Y1A 1C2
| City Hall, 2121 2nd Avenue
Monday to Friday, 8:30 am to 4:30 pm
For questions regarding Esend please call Accounts Receivable at 667-6401 or email email@example.com
What is the Senior Property Tax Deferral Program?
As per Bylaw 99-44 and the territorial Senior Property Tax Deferment Act, eligible seniors may enter into an agreement with the City to defer payment of their property taxes on eligible properties. The maximum seniors are eligible to defer is 75% of their property’s assessed value or 50% in case of mobile homes. Eligible seniors must have sufficient property insurance.
For information on the Senior Property Tax Deferral Program click here.
For questions regarding Taxes please call Accounts Receivable at 668-8608 or email firstname.lastname@example.org
What is the Yukon Government Home Owners Grant?
Click here for more information from Yukon Government.
Did you know? If your mortgage holder is using the Home Owners Grant towards your payment, the deadline to hand in the HOG application form is June 10, 2020.
The HOG application form is available online for those who pay taxes directly to the City.
Attention! If your taxes are being paid via pre-authorized payments or through your mortgage holder you must apply for your HOG manually using this form.
Reminder - different ways to pay your City of Whitehorse bills
- Cash, Cheque, Debit
- Credit Card (Visa or MasterCard) - except Property Taxes
- Online Banking through your bank
- For Utilities: search using Whitehorse Utility or City of Whitehorse Utility
- For Property Taxes: search using Whitehorse Taxes or City of Whitehorse Taxes
- Online Payment for Utilities and Other Invoices
- Pre-authorized Payment