Here are some of the things you can do with your PLAY account:
- Save MasterCard, VISA or bank account information on your account for future purchases, through our secure and encrypted payment service.
- View transaction history, and reprint receipts.
- View current account credits, or balances owing.
- Manage your personal information including name, address, phone number, email address.
- Create and link members of your family under one account.
- View family schedules and stay on top of when who needs to be where for what program.
- Search, filter and review invoices.
- View your shared credit, past due and net account balances online.
What else can I do?
- View, search, and find information on programs and services.
- Register and pay for courses in one easy transaction.
- See available times for bookings in City facilities, parks and campsites.
- Request rentals and bookings at certain facilities and outdoor spaces.
What can’t I do?
There is always background work that needs to be completed by Administration, so there are a few things you will not be able to do including:
Withdraw from a course
We often have people on waitlists that need to be contacted as quickly as possible to fill any open spots in the program. There are also withdrawal and other administrative fees that may be applicable if you withdraw from a course. Let us know if you need to withdraw, and we’ll take care of it for you.
Remove someone from your account
There is a lot of behind the scenes work required to completely remove someone from your account and we want to make sure it is done properly. Just let us know you want to remove someone from your account, and we’ll do the rest.
Upload your own photo for your membership card
You will have to visit us at the Canada Games Centre to get your photo taken and pick up your membership card or passes.