Departments » Transit Services
FAQ's
Contact Transit
In Person: | Whitehorse Operations Building 187 Range Road Y1A 4V1 |
Phone: | 867-668-8396 |
Email: | transit@whitehorse.ca |
Mail: | Transit Services 2121 Second Avenue Whitehorse, YT Y1A 1C2 |
Expand/Contract Questions and Answers
Trained service dogs with registration papers are welcome.
Passengers cannot bring any loose (non-caged) animals on the bus. However, if they are small and in a cage, any animal can be transported.
The new loop based system offers flexible options for all riders with shorter ride times in most cases. Take a look at your route and see if there is a stop across the road from where you got off.
For example, if you went from Riverdale to the Canada Games Centre (CGC) on Route 2, there is no need to get back on at the CGC and ride the loop all the way through Copper Ridge before heading back to Riverdale. Instead, cross Hamilton Blvd at the CGC and catch the bus at the Hamilton and Valley View stop.Visit our Schedules and Information web page for more information!
The new bus system features a transfer zone along 2nd Avenue from Rotary Park to Industrial Way. Riders can transfer from their bus to any other bus along this zone. If you need to transfer, ask your driver for a transfer slip when you get on the bus. It is important to note, to have a seamless tranfer you should get off at transfer zone stop furthest from where you got on. For example, if coming from Riverdale to transfer to Yukon College, get off at the Industrial Road stop, rather than Rotary Park.
Visit our Schedules and Information web page for more information!Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information!
- Click here for more information on the Handy Bus.
- Click here for Transit fare information.
- Click here for locations where Transit schedules and passes can be obtained.
Visit our Facility Hours page.
The Canada Games Centre hours vary, please visit the CGC page for more information.
Visit our Schedules and Information web page!
- Click here to provide your email address and sign up for notifications from the City of Whitehorse!
Please follow this guideline and our buses will bring you to your destination faster than ever:
- Please be at the bus stop on time (5 minutes earlier is recommended) - the driver will not wait or stop again after leaving the bus stop.
- Have your money, ticket or pass, and your belongings ready before you enter the bus.
- Transfers are not valid for return trips or “shopping stopovers.” They are only valid for the next connecting bus in the same direction.
- Hold onto handrails all the time, and expect fast movements of the vehicle.
- Please use the first available seat.
- Ring the bell for your stop as early as possible.
- When you leave the bus, please have all your belongings with you and be ready to go.
- Please exit the bus at the back door (except passengers with small children).
- We have many more transfer locations than the two central stops near Main Street. Please feel free to ask for more information and how to transfer more conveniently!
Transit Master Plan 2018
Click here to view the Transit Master Plan.
List of relevant background documents
Resource Brief Description Transit Review 2002 Comprised of 9 action plan items to review the Transit operation and look at the cost recovery shortfalls. Handy Bus Service Review 2001-2005 Report to show the changes in the past 5 years showing the impact of those changes. Whitehorse Sustainability Plan (2015) Comprises 12 goals that describe what the community wants to achieve in the long term. “Strong Downtown and Liveable Neighbourhood” is one of the goal areas. Community Economic Development Strategy (2015) A strategic community development plan with a particular focus on the economy of Whitehorse. The strategy contains 6 goal areas of which “Vibrant Downtown Core” is one of them. Whitehorse Transportation Demand Management Plan, Boulevard Transportation Group (2014) Identifies policies, programs and services to reduce Single Occupancy Vehicle (SOV) reliance and the negative impacts associated with automobile use, and facilitate increased walking, cycling, and transit. Downtown South Master Plan (2011) Sets out a 20 year vision for the future of development and redevelopment in the Downtown South sub-area. Contains specific action items that will guide the City and other partners to create a revitalized area. Whitehorse Downtown Parking Management Plan, Boulevard Transportation Group (2011) A comprehensive plan that identifies a number of strategies to better manage the City’s parking resources and help reduce parking demand. City of Whitehorse Official Community Plan (2010) The overarching guiding land use planning document for the City of Whitehorse that documents the broad objectives and land use policies of the city over the long term. The OCP contains Downtown and Marwell specific policies and land use designations. City of Whitehorse Trail Plan (2007) Document that gives guidance to the City for trail planning, development and programming. Parks and Recreation Master Plan (2007) Includes an inventory of current areas of City responsibility, a review of trends in recreation, and identification of areas for improvement. City-Wide Transportation Study, UMA Engineering (2004) An overall transportation study for the city that examines transportation issues and goals, the road network and traffic operations, transportation safety, alternative modes, and Downtown parking.
Token Transit FAQ's
Expand/Contract Questions and Answers
- Passes on Token Transit have the same rules that paper passes do.
- Yes. Token Transit works with many agencies around the country and you can purchase passes for any participating Transit Agency.
- Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.
- Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at support.tokentransit.com.
- Active passes will be displayed in the Token Transit app when opened.
- Should you experience any technical issues with the app, please contact Token Transit, at support.tokentransit.com. BBB customer service representatives can assist with all other questions.
I'm taking a group of students for a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?
Yes! You can purchase multiple passes at once using the Token Transit app.- All personal and credit card information is securely stored, using Token Transit's encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
- Yes, you can view a log of your past actions by going to your Account Settings and selecting 'History'. There will be a new entry every time you use a pass.
- Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.
- You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone's battery dies while your pass is active.
- An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and at the beginning of each day on multi day passes.
- All passes are available on Token Transit.