FAQ's

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Contact Transit

In Person: Whitehorse Operations Building
187 Range Road
Y1A 4V1
Phone: 867-668-8396
Email: transit@whitehorse.ca
Mail: Transit Services
2121 Second Avenue
Whitehorse, YT Y1A 1C2

Expand/Contract Questions and Answers

  • Are dogs allowed on Transit buses?

  • Do I have to ride all around the Transit loop to get back?

  • How do I transfer on Transit?

  • What is the Super Pass?

  • How do I access Handy Bus services?

  • How much does it cost to ride with Whitehorse Transit?

  • Where do I buy a Transit pass?

  • How do I find City facility hours?

  • How do I plan a trip on Transit?

  • How do I sign up for e-mail notifications?

  • How can I make the ride quick, easy, and convenient for everybody?

  • What are the Codes of Conduct?

  • Where can I learn about the Transit Master Plan?

Token Transit FAQ's

Expand/Contract Questions and Answers

  • Can I buy transfers on Token Transit?

  • Can I buy transfers to other transit agencies through Token Transit?

  • Can I have a receipt for my pass purchase?

  • Can I request a refund?

  • How do I know if my pass is active?

  • I need help with the app! Who can help me?

  • I'm taking a group of students for a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?

  • Is my credit card information secure?

  • Is there a record of expired passes?

  • What happens to my account if I lose my phone?

  • What if my battery dies while my pass is active?

  • When do I need an internet connection?

  • Which passes are available on Token Transit?