Living in Whitehorse
Transit
Safety on Transit

Safety on Transit

Your safety is our number one priority.

If you see something, say something – report any unusual behaviour or incidents to a uniformed transit employee.

If you’re in immediate danger, call 9-1-1.

Passengers are expected to follow the Passenger Code of Conduct. Our drivers are expected to follow the Driver Code of Conduct.

In the event of a safety concern – the driver’s procedure is to:

  • Stop the bus as soon as possible and not move until the situation is resolved
  • Not get into a physical altercation
  • Ask the person(s) in question to cease their actions or:
    • Warn them with removal from the bus and/or
    • Call for the RCMP to remove them
  • Continue route service once the situation is resolved
  • Write up an incident report of the event at end of shift
    • Transit leadership reviews the following morning

As a passenger, you can submit a report to transit following an incident. Please include:

  • Date and time of incident
  • Bus number/route
  • Where you got on and off the bus

Please report incidents to [email protected] and/or 668-8396.

What does follow-up by Transit look like if they receive a report?

  • We review security footage
  • Review other reports, if connected to this incident
  • Contact and cooperate with RCMP
  • If an incident is severe enough, the City can warn or ban person(s) from transit services

Remember that safety is a shared responsibility, and your actions can contribute to a safer and more enjoyable transit experience for all passengers.

Passenger Code Of Conduct

  • Passengers are expected to treat staff and other passengers with courtesy and respect at all times.
  • Skis, snowboards, rollerblades, skates, and other sharp objects must be carried in a bag (not worn).
  • Passengers will be allowed to carry on bulky articles provided that they do not inconvenience other passengers.
  • Passengers are not allowed to carry any explosive materials, flammable materials, or firearms on board a bus.
  • Only guide dogs or animals in carriers are allowed on the bus.
  • Passengers are required to use headphones with all audio devices.
  • Blocking aisles is not allowed at any time.
  • Passengers may bring on two children under the age of four free of charge. The adult will pay the regular adult rate only.
  • For safety reasons, passengers with small children are asked to exit from the front of the bus.
  • Bikes will only be allowed on the bus when the bike rack is full and if there is room on the bus.
  • Eating or littering on the bus is not allowed.
  • If priority seating is needed for passengers using mobility aids, other passengers are required to move.
  • Passengers must be reasonably clean and able to care for themselves while on the bus at all times.
  • Graffiti and vandalism are strictly prohibited.
  • Passengers will be refused service if they:
    – Extend any part of their body or any object out an open window.
    – Purposely distracting the driver in any way.
    – Any practice that would annoy or embarrass other passengers – like shouting or swearing.
    – Consume alcohol, use drugs, smoke or vape while on the bus.
    – Are not prepared to board or de-board the bus in an appropriate manner.
    – Do not pay full fare.

Driver Code Of Conduct

The driver will:

  • Treat passengers with courtesy and respect at all times.
  • Collect the appropriate fare.
  • Provide instructions, directions, and a safe, comfortable ride.
  • Enforce the Passenger Code of Conduct.
  • Ensure appropriate behavior of passengers. Refuse service to those who violate the Passenger Code of Conduct.
  • Adhere to the established schedule within the limits of safety and road conditions.
  • Assist passengers with mobility aids on and off the bus as requested.

The driver will not:

  • Make stops between bus stops (except for safety reasons).
  • Wait or stop again for late passengers.
  • Drive ahead of schedule.
  • Express personal views on issues related to the service.
  • Put the safety of the passengers at risk.
  • Talk to passengers while driving.
  • Wait until all passengers are seated.
  • Provide any passenger with their full name. Drivers are required to provide only their first name and bus number.
  • Assist passengers on and off the bus for convenience.