This course provides a review on key laws that apply to both the driver and company. Safety is of the utmost importance and it is important that a driver knows what their rights are, as well as their customer’s to help provide the best service possible in a safe and respectable manner. Participants will also examine transporting passengers, accessible vehicle services, and driver permit application requirements.

This course provides a review on vehicle inspections, their conditions, and overall requirements. Driver and passenger safety is examined including driver safety preparation, high risk shifts and locations, de-escalation potentially violent situations, and dealing with emergencies. Participants will also review how the taxi industry operates from dispatching calls and radio communication protocols, to vehicle security systems and pick-up drop-off processes.

This course provides drivers the awareness and skills to deliver quality services to all people including persons with disabilities and seniors. Drivers will have confidence to identify and communication effectively with their clients, understand their needs, and provide safe transportation.